Frequently Asked Questions
Last updated: 9 June 2026
How do I purchase a piece?
Each work is one of a kind. To acquire a piece, submit an inquiry through the piece’s page or write to info@cinthiasouccarkorkhova.com. We will confirm availability and arrange payment and delivery.
When will my order ship?
Once your order is confirmed, your piece is carefully packed and dispatched within 24 hours.
Where do you ship?
We currently ship within the European Union and the United States. For destinations outside these regions, please reach out and we will do our best to accommodate you.
How much does shipping cost?
Shipping is calculated individually based on destination, size and weight, and is quoted to you upon inquiry. Every shipment is fully insured.
How long will delivery take?
On average, delivery takes 10–15 business days from dispatch, depending on destination and customs processing.
Are the pieces really one of a kind?
Yes. Every work is handmade by Cinthia Souccar Korkhova. Slight variations in form, glaze, texture and colour are inherent to handmade ceramics and are part of each piece’s character — never to be considered flaws.
Are the pieces functional and food-safe?
Each piece is conceived as functional art, made to be used and shared. Unless otherwise noted, glazed surfaces are food-safe. We recommend gentle use to preserve each work over time.
How should I care for my ceramics?
Hand-wash with mild soap and warm water, and avoid sudden changes in temperature. Unless stated otherwise, please avoid the dishwasher, microwave and oven, as these can shorten the life of handmade glazes.
Can I commission a custom piece?
Yes. For bespoke or commissioned work, please reach out via the inquiry form or by email to discuss your idea, timeline and budget.
What happens if my piece arrives damaged?
Although all sales are final, breakage in transit is taken seriously. Any damage must be documented at the moment of delivery — photographs, timestamps and a note from the delivery person — and communicated to us promptly. Please see our Returns page for the full procedure.
Do you accept returns?
As each piece is handmade and often made to order, all sales are final. The only exception is documented transit damage, as described on our Returns page.