Returns
Last updated: 9 June 2026
1. All sales are final
Because every piece is handmade, one of a kind and frequently made to order, all sales are final. We do not offer returns, exchanges or refunds for change of mind, or for the natural variations in form, glaze, texture and colour that are inherent to handmade ceramics.
2. Damage on delivery — the only exception
The single exception to our final-sale policy is damage that occurs in transit. Any breakage or cracking must be documented on the spot, at the time of delivery: clear photographs of the piece and its packaging, the date and time of delivery, and notes from the delivery person. This must be communicated to us promptly, together with the images and timestamps. Without this documentation, no refund or replacement can be issued.
3. How to file a damage claim
To report transit damage, email info@cinthiasouccarkorkhova.com within 48 hours of delivery and include: your order details; photographs of the damaged piece and its packaging; the date and time of delivery; and the delivery person’s notes. Please retain all original packaging until your claim is resolved.
4. Resolution
Once a documented claim has been received and verified, we will work with you toward a fair resolution — repair, replacement where possible, or refund — at our discretion.
5. Commissioned & custom work
Bespoke and commissioned pieces are created specifically for you and are non-refundable.
6. Cancellations
As pieces are dispatched within 24 hours of order confirmation, an order may be cancelled for a full refund any time before dispatch. Once a piece has been dispatched, the order can no longer be cancelled.
7. Questions
For anything concerning your order, delivery or a damage claim, please write to info@cinthiasouccarkorkhova.com. We are here to help.